The LifeQuest Services team possesses significant business acumen and industry experience to drive maximum revenue recovery.
Michael Finn, Chief Executive Officer
Michael is responsible for ensuring that LifeQuest Services’ personnel, processes and technology delivery exceed customer expectations. He oversees day-to-day operations to ensure all business processes successfully deliver results. Michael has over 30 years’ experience as a business leader and owner/operator with a broad background in operations, consulting, and financial services. He has done work in the medical services field with healthcare companies, managed call center operations and led organizational building and restructuring and best practice implementations. Michael has had line operations/P&L experience for large corporations such as Sallie Mae (student loan originations and collections), Barclays Capital (investment banking and risk management) and has led consulting projects/corporate initiatives for large, complex municipalities and government agencies (e.g., IRS and City of Chicago). Michael holds a Nuclear Engineering degree from the University of Illinois, a Master’s of Science in Economics from The London School of Economics and Political Science, and an MBA in Finance from the University of Chicago Graduate School of Business.
Michael Bafia, Vice President
Michael is responsible for overseeing the expansion of LifeQuest Services’ collections department. He has a wealth of experience growing and managing collections operations, including mentoring staff and ensuring compliance. Michael has over 12 years’ experience in the financial and delinquent account collection industry. He has held high level positions with both Melcolm S. Gerald Inc. and Glass Mountain Capital LLC. Michael is fluent in Polish and proficient in Spanish. He has a Bachelor’s in Political Science from Valparaiso University, is a Certified Professional Collections Specialist and a Certified Dialer Administrator.
Peder Culver, Director of Operations
Peder is responsible for managing operations at LifeQuest Services. He assists with banking relationships for new and existing clients, and customized client reports, special projects, annual budgeting and financial forecasting for LifeQuest Services and its client partners. Peder has over 19 years of financial experience, including Branch Manager, Mutual Fund Custody Representative, Personal Trust Officer, Commercial Lending Analyst, Commercial Loan Officer, and 401(k) Specialist. He has been responsible for maintaining the integrity of financial procedures and controls for several multi-million dollar accounts. Peder holds a BBA in Finance with International Emphasis from the University of Wisconsin-Eau Claire.
Tim Rosin, Vice President
Tim is responsible for managing LifeQuest Services’ Client Services Department which provides direct administrative support to the client partner staff. He is an authorized representative for contract administration and also directs the Sales and Marketing team to expand LifeQuest Services to new markets. Tim has over 20 years of EMS/Fire industry experience and is a licensed Paramedic. He previously served as a director of EMS operations prior to joining LifeQuest. Tim earned an Associate Degree in Accounting and Business Administration/EMT-Paramedic from Fox Valley Technical College.
Becky Grimm, Compliance Officer
Becky is responsible for managing internal and external auditors in LifeQuest Services’ Compliance Department. She trends and tracks numerous audit reports to identify areas for process improvement, as well as assists in training of staff and securing customer satisfaction. Becky is also responsible for LifeQuest’s Professional Practices Management System (PPMS) Certification. Only two percent of collection agencies in the United States have earned this PPMS certification. Becky has over 25 years of extensive billing and compliance knowledge, 21 years within the EMS industry, and has held positions as an Assistant Operations Team Leader, Accounts Maintenance Manager, Billing/Office Manager, CQI/Trainer. Becky earned a C.N.A. degree from Fox Valley Technical College, has held First Responder certification and is a Certified Ambulance Coder through NAAC.
Paul Ayotte, Customer Relations Manager
Paul is responsible for managing LifeQuest Services’ Customer Care and Client Services Department which provides direct administrative support to the Client Partner staff. He is a seasoned professional with over 18 years of providing upper echelon performance with a strong business acumen in the billing and collection industry. He has a successful history of developing and strengthening teams, proven ability to clarify and resolve complicated issues and situations, organizational troubleshooting and performance improvement. Paul studied Business Administration at North Dakota State University.